Your back office is the engine room for your organisation. We’re here to help you to run an operation your company can depend on, reduce operational cost and improve speed and accuracy. With our experts, we will help you to liberate your staff from repetitive processes and create back office efficiencies to underpin business value.
Small successes can show employees what a company hopes to do with RPA, and how it will make their jobs easier.
According to the authors, RPA will likely automate all high-volume, repetitive rule-based activities both on the front- and back-end. RPA solutions will routinely pull information from or store it in various sources, and it will be enhanced with analytics skills. By 2023, RPA will be using cognitive skills to select the next action step from a fixed list of possible options.
Impact on back-office processes
When companies plan to introduce RPA solutions, the focus should be on the question which activities should be automated – and not which professional roles should be automated. Automation can enormously increase efficiency which enables team members to focus on more challenging and more interesting aspects of their job.
The benefits of RPA
The benefits of RPA solutions are much more extensive than the potential efficiency increases. The authors of the study list seven additional factors that make RPA very compelling:
- The implementation of an RPA solution usually pays for itself within less than one year, the ROI over a term of three years is between 300 and 1,000 percent.
- The tasks are always processed in the same way. This prevents, for example, the occurrence of inconsistent data in different applications.
- Processes can be performed 20 times faster when the processing is carried out by RPA instead of humans. This reduces wait times in customer service and improves the customer experience.
- A comprehensive log can be created for each process.
- An individual RPA solution can be scaled up or down as required or used for different independent processes.
- Fewer errors.If RPA is used in a supporting functions for team members, it can reduce the error rate by quickly providing relevant information.
- Thanks to RPA, certain processes that were previously outsourced to external partners can now be profitably processed in-house again, which gives the company more control over quality and ultimately the customer experience.
To determine whether RPA could benefit your business, We recommend doing five things. They are:
- Assess your current situation. “Examine your processes, tools and workflows to determine what’s working well and what might need to be tinkered with before introducing RPA. If you find processes or workflows that are particularly time consuming and eat up large chunks of human work hours, they might be strong candidates for an RPA solution.”
- Benchmark your existing processes. “Gauge the efficiency of your current processes by looking at things such as the average cost of invoice processing or how long it takes to onboard a customer. Whether good or bad when compared with industry standards, the goal is to blow those standard numbers away with automation.”
- Identify your RPA use cases. “Which processes within your organization are ideal candidates for robotic process automation? Which require complementary solutions such as document capture and transformation or process insight and improvement?”
- Organize and prioritize your use cases. “Determine your highest-impact use cases and aim to first deploy RPA in ways that will maximize productivity gains and ROI.”
- Launch your proof-of-concept project. “In most situations, this is a relatively simple use case that delivers high impact.”