SAGE CRM FOR SME IN DUBAI
GROW YOUR BUSINESS AND LEAD IN THE MARKET
Are you ready to take your customer service to the next level?
With Sage CRM software, you can manage the entire customer journey, drive meaningful conversations, and convert more prospects into customers and more leads into sales.
Sage CRM software helps you to build lasting relationships and have meaningful conversations with your customers. It records those engagements, regardless of where they took place and stores the information in one place, where everyone can access it. Having this information at your fingertips lets you provide better customer service, resulting in increased sales, a more loyal audience, higher prospect conversion, and the ability to close more deals, faster. If you want to show your customers that they’re a priority, then Sage CRM is for you.
Who uses the software?
In short, everyone. Anyone in your organisation who has ever engaged with your customers, from the marketing team to sales representatives, to the account and support teams, can access the information in the customer management system. This includes every interaction your business had ever had with a particular customer, letting you see at a glance exactly where they are in the sales funnel and what your next move should be.
BENEFITS OF SAGE CRM UAE
Top benefits of using Sage CRM for SME are:
Reliable customer information
Access all data about your customers and prospects, including contact details, business information, and engagement history, so that you can pick up the conversation exactly where you left off.
Easily access data
Customer information is often scattered across different systems in different departments, making it difficult to find what you need, when you need it. A CRM system brings all that information together and unlocks value for all employees, no matter where they’re accessing it from.
Telephone, email, social media, web forms, customers engage with your business through a range of channels. Stay up to date with all interactions – regardless of the contact point – with Sage CRM in Dubai.
Customers only have to ask once
Repeating the same information to different service representatives waste time and effort. With the entire customer interaction history stored in one place, and accessible by all staff, CRM software makes this problem disappear.
Streamline your pipeline
A CRM system lets you track customers as they move through your sales funnel. It records all marketing communications sent, interactions with salespeople, the time taken to close a deal, and potential problems in your pipeline. This lets you change your strategy in real time so that you can deliver better customer service.
Leverage the mobile support features so users can access the CRM through their mobile devices. Select hyperlinked telephone numbers to make calls
FEATURES OF SAGE CRM SOFTWARE
These are the seven most useful features of CRM solutions:
- Contact Management
- Central Database
- Salesforce Automation
- Leads & Opportunity Management
- Targeted Marketing
- Customer Service
- Reports and Insight
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Scoring
- Microsoft Outlook Integration
- Mobile Integration
- Multi-Channel Communication
- Opportunity Management
- Permission Management
- Pipeline Management
- Pipeline Reports
- Real Time Notifications
- Reporting & Statistics
- SSL Security
- Sales Analytics
- Sales Forecasting
- Sales Reporting
- Sales Tracking
- Search Functionality
- Social Media Integration
- Status Tracking
- Summary Reports
- Third Party Integration
- Web Forms
- Website Integration
- Workflow Management
SAGE CRM FUNCTIONS
- Campaign Management
- Customer Service Management
- Sales Management
- Customer Complaint Management
- Sales Pipeline Management
- Forecast Management
- ERP-CRM Integration Tool
- Sales Commission Tracking Software
The more highly targeted your campaigns are, the more successful they will be. Sage CRM makes it easier to deliver targeted campaigns by providing your marketing team with detailed information drawn from across your business. Whether using your own campaign lists or imported mail house lists, executing campaigns has never been easier.
- Create, track and manage dynamic marketing campaigns that really deliver
- Plan and track activities, tasks, budgets and details for each marketing activity
- Produces highly targeted customer communications improving response rates
- Enables real-time marketing performance analysis and pinpoint budget management
- Fully customizable marketing workflow out-of-the box for rapid campaign execution
CUSTOMER SERVICE MANAGEMENT
Sage CRM gives you the tools you need to provide high quality customer care and maintain satisfied customers and helps you to make every customer interaction informative, effective, and profitable.
- Manage your customer accounts with insight and collaboration
- Respond to customer cases quickly reducing response times to customer service requests
- Enable agents to quickly and accurately find the right answer the first time
- Enables customer satisfaction measurement and benchmarking
- Increases productivity of customer support representatives
- Provides self-service facility to customers around common issues
- Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the e-mail
- Monitors service performance against service level agreements
- Reduces customer support costs and cost of customer retention
SALES PIPELINE MANAGEMENT
- Managing your sales pipeline is critical for business growth.
- The sales pipeline is a series of stages which is incorporated with any sales opportunities.
- BTC sales pipeline management is the best tool to manage all your critical Sales Pipeline.
- Thru this tool you will be able to manage your sales pipeline effectively
- Based on the stage, you can take a lot of reports based on the segment
- Also helps you to get key areas of Improvements, visualize your sales with eye-opening way.
Sage CRM directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and up-selling opportunities. With instant access to pipelines, calendars, sales reports, contacts, and much more, your sales people are freed up to focus all their efforts on selling. Automated workflow and pipeline management enable sales opportunities to be progressed quickly and efficiently
- Maximise the value of each and every sales opportunity in your pipeline
- Create accurate Quotes and Orders in a couple of clicks – Manage collaboration and team selling across your department with ease
- Eliminate guesswork; make decisions based on accurate, real time information
- Empower your team and boost productivity with a single view of leads, opportunities, tasks, and activities
- Enables quarterly sales performance monitoring improves consistency across the sales organization
- Maximises cross- and up-sell opportunities
CUSTOMER COMPLAINT MANAGEMENT
Today’s most advanced technology let the customers getting support on time and online. BTC customer Complaint Tracking Software is the solution to manage all your customer complaint with a professional approach.
- The user sends the email for complaint
- Email is getting converted as a complaint and will generate the support
- A support ticket number will be sent to the customer for reference
- Support Ticket can be re-assigned to the right person or department
- Complaint closing details will be sent to the customer
- Intelligence reporting for all complaints.
- An accurate sales forecast can increase sales
- Managing forecast for the different sales team and different products based on the territory or products and services.
- Once the forecast is generated will be notified for all the team members.
- Real time view of entire team sales forecast and activity.
- Any rep can go more than the expected or less than the expected, so you need to justify the sales activities all the time.
- Forecast Adjustments.
- Quickly understand the team performance based on the sales forecast
ADVANTAGES OF SAGE CRM:
- Gain reliable insight
- Evaluate where your business stands and make faster, better decisions you can be confident about.
- Understand customers better
- Deliver an exceptional customer experience to improve customer retention and drive revenue growth.
- Collaborate effectively across teams
- Avoid duplication of work, empowering your teams to work faster and smarter. With a single solution, everyone becomes more productive and efficient.
- Sell smarter and accelerate sales team performance
- With access to a wealth of sales information, your sales people are equipped to sell smarter and more efficiently, never missing an important deal.
- Market more effectively
- Create targeted campaigns based on accurate customer information, delivering a better return on your marketing spend.
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